Complaints
Q: How do I file a
complaint against health care professionals, facilities or health
maintenance organizations (HMOs)?
A: Call 1-888-419-3456 from
the
Consumer Complaint, Publication and Information Call Center
for the following:
- for health care facility or home health agency quality of care or
billing concerns
- health care practitioner licensure status or complaints
- HMO complaints
- Medicaid fraud and abuse
The
Consumer's Guide to the Complaint Process
will explain the process in detail, answer questions, and will
allow you to download a complaint form from the Agency of Health Care
Administration.
Q: How do I file a
complaint against a restaurant, hotel, or grocery store?
A: File the
complaint online
with the
Department of Business and Professional Regulation
Division of Hotels and Restaurants
with the information.
Q: Do you think you
have food poisoning?
How do I report a food and/or water
related illness? "It was something I ate." "That food
tasted funny." "It must have been the 24 hour stomach flu."
A: If you suspect that you and/or a family
member became ill from eating and/or drinking possible contaminated food
or water in Broward County and would like to report a possible case(s)
or outbreak, please contact
Ryan Lowe at
954-467-4841. Contact a physician for any questions regarding symptoms
and/or treatment. Check the
Food and Waterborne Disease Program
for additional information.
Q: How do I file a
local public nuisance complaint?
A: File the
complaint online
with our Environmental Health
section.
Q: I have a
complaint, but I am not sure what establishments the Health Department
regulate?
A: The
Environmental Health section regulate public pools as well as these
establishments:
- Adult Detention Centers
- Assisted Living Facilities
- Bars (Alcohol Service Only)
- Child Care Centers
- Fraternal/Civic Organizations
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- Hospitals
- Movie Theaters
- Nursing Homes
- Other Institutional-type Settings
- Schools
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Restaurants are not regulated by the Health Department. They
are regulated by the
Department of Business and Professional Regulation
Division of Hotels and Restaurants.
Elder
Affairs
Q: How do I report
elder abuse?
A: To
report abuse
in a nursing home, assisted living facility, or adult family care home
or the operation of an unlicensed long-term care facility:
Q: Where can I find
information and assistance for persons 60 years of age and older?
A: Visit the
Department for Elder Affairs
or call 1-800-963-5337-ELDER (1-800-963-5337) for more
information
Q: Where can I find
information about retiring/relocating to Florida?
A: Visit
information on retiring/relocating
from the Department for Elder Affairs or call
1-800-963-5337-ELDER (1-800-963-5337) for more information
Florida Health Certification
Q: How do I get
certified in Florida's Health Industry?
A: Visit the correct site for the corresponding
certification:
Frequently asked questions for Health Professional Licensure
Health
Information
Q: Where can I easily
find information about Florida's Health Industry?
A:
FloridaHealthStat
is your resource for comprehensive consumer healthcare information from
Florida government health and human service agencies. You can also
find health information from the following agencies:
Physicians and Practitioners
Q: How do I find out
information about a physician (such as education, training,
certification, publications, spoken languages, licensures, and
liabilities)?
A: You can find information on any Nurse
Practitioners, Medical Physicians, Osteopathic Physicians, Podiatric
Physicians and Chiropractic Physicians at
Practitioner Profiling
from Florida's Department of Health Web Site.
Q: How do I find out
information about a physician's license (such as if it is active for
practicing, if it is clear of disciplinary actions, or when it expires)?
A: You can find information on licenses for any
health care professions and establishments regulated by the Medical
Quality Assurance Division at
Health Licensee and Continuing Education Providers
from Florida's Department of Health Web Site.
Statistics
Q: Where can I find
Health Statistics for Florida?
A: You can find
Public Health Statistics
from the Florida Department of Health.
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